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Are You Still Classifying Your Contact Center Tickets Manually?

[fa icon="calendar'] Apr 14, 2016 11:48:33 AM / by Matti Airas posted in Contact Centers, artificial intelligence

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Ask any contact center manager, and they’ll tell you: they receive a multitude of complaints about the exact same issue over and over again. And this happens all the time. But all contact centers have a categorization system, so problem solved, right? Not so fast!

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