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Seven reasons why you should analyze the support and sales chat logs

[fa icon="calendar'] Jun 10, 2015 10:44:00 AM / by Matti Airas posted in Feedback Analysis, Support, Contact Centers, text analysis, CES, chat logs, chat support

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More and more companies use chat for customer support and sales. It is convenient for customers, support agents can serve multiple customers simultaneously, and the chat log text data is immediately available for feedback analysis

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