Etuma Blog

Lists by Topic

see all

Subscribe to Email Updates

Three Case Studies on Automatic Contact Center Ticket Classification

[fa icon="calendar'] Feb 9, 2017 4:25:13 PM / by Matti Airas posted in cx benefits, contact center

[fa icon="comment"] 0 Comments

Here are a three real-life examples where real-time text analysis service has been successful in identifying systemic issues in our customers’ products and services.

Read More [fa icon="long-arrow-right"]

The Power of Embedded Analytics

[fa icon="calendar'] Jan 31, 2017 2:51:01 PM / by Matti Airas posted in customer loyalty, NPS, customer experience, crm, cem, embedded analytics, contact center, big data

[fa icon="comment"] 0 Comments

Most CEM, CRM, BI and Contact Center platform vendors have the necessary competencies and skills to solve their core domain problem with their own software development team. Additional functionality–embedded analytics services like advanced text analysis or image recognition–can and should be provided by specialized 3rd party software vendors. 

Read More [fa icon="long-arrow-right"]