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Etuma Makes Zendesk Smarter!

[fa icon="calendar'] Feb 9, 2017 11:11:13 AM / by Matti Airas posted in Contact Centers, net promoter system, zendesk

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Systemic issues–like login not working on your web service or eCommerce shipping problems in a warehouse–may cause lost revenue and customers. That is why it is important to quickly pinpoint this type of problem clusters. Manual ticket tagging is slow, expensive and the results are inconsistent. Automatic feedback categorization service fixes this problem in real-time, accurately and feasibly.

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Are You Still Classifying Your Contact Center Tickets Manually?

[fa icon="calendar'] Apr 14, 2016 11:48:33 AM / by Matti Airas posted in Contact Centers, artificial intelligence

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Ask any contact center manager, and they’ll tell you: they receive a multitude of complaints about the exact same issue over and over again. And this happens all the time. But all contact centers have a categorization system, so problem solved, right? Not so fast!

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