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The Power of Embedded Analytics

[fa icon="calendar'] Jan 31, 2017 2:51:01 PM / by Matti Airas posted in customer loyalty, NPS, customer experience, crm, cem, embedded analytics, contact center, big data

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Most CEM, CRM, BI and Contact Center platform vendors have the necessary competencies and skills to solve their core domain problem with their own software development team. Additional functionality–embedded analytics services like advanced text analysis or image recognition–can and should be provided by specialized 3rd party software vendors. 

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