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How Customer Feedback Categorization Transforms Companies

[fa icon="calendar'] May 18, 2016 3:10:41 PM / by Matti Airas posted in Feedback Analysis, customer experience benefits, text analysis, customer loyalty, customer experience analytics

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Etuma's text categorization service turns all your open-ended
customer feedback into consistent and actionable information."

This is what it says at the top of our homepage. Nice marketing slogan, sounds pretty cool–but it’s also somewhat abstract and, let’s be honest, a bit vague. What does it really mean?

We wanted to move past vague marketing slogans, so I’ve been spending quite a bit of my time talking to our customers. I’ve been trying to understand how they use Etuma in practice and what they perceive as the concrete benefits they get out of it.

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