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CASE STUDY: How to reduce airline customer support center costs by 10%

[fa icon="calendar'] Jul 8, 2015 1:34:00 PM / by Matti Airas posted in Customer Service Center

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CASE

Brenda is the head customer support for a major international airline.

She was pressured from multiple directions: customers wanting faster responses to their complaints and the CEO of her company wanting her to reduce the customer service costs. She needed to come up with a solution that makes both customers and the management happy.

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