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Webinar Video: 12 Enterprise Insight Process Implementation Steps

[fa icon="calendar'] Sep 8, 2015 11:21:06 AM / by Loek van der Helm posted in enterprise insight process

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An Enterprise Insight Process is more than just gathering Net Promoter Scores or customer feedback analysis as part of your Customer Experience Management or Voice of the Customer processes. Its main aim is to bridge the information gap that your current systems cannot fulfill. It is about being truly customer-centric.

This means including customers in the service design, product innovation, engaging employees and incorporating strategic enterprise themes and values into the analysis and insight distribution.

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How to Turn Your Customers' Open-Text Comments Into Actions

[fa icon="calendar'] Aug 18, 2015 11:40:00 AM / by Matti Airas posted in Feedback Analysis, text analysis, enterprise insight process

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PROBLEM

Open-text feedback volumes are growing 25-50% per year depending on the industry. This data could be a valuable source of information for improving products, operations and strategy but somehow most companies fail to implement a process and tools, which systematically turn this data into decision-making information.

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