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NPS and channel sales: are you hearing the unedited customer voice?

[fa icon="calendar'] Aug 10, 2016 1:09:15 PM / by Matti Airas posted in NPS, net promoter score system, retail, hospitality

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Silvia Kmetova wrote an excellent blog post  about the problems in implementing the NPS system in a way that benefits an organization both globally and locally. She used the example of a local car dealership. The dealership had posted the following sign right by their front door:

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