In two days my six-year stint in Etuma will be over. We've gotten so much done and I've had a great time. Etuma is a fast-growing company with excellent partners such as Qualtrics and Questback and dozens of large companies as customers.
I've learned a new industry and become somewhat of an expert in analyzing customer and employee feedback. I've written close to 120 blog posts, half a dozen white papers, conducted many webinars and talked to many companies.
I just went through all our customer projects during the past six years: I've been involved with 159 companies' customer or employee feedback analysis. Here is what I have learned about CX text analytics process and CX text analysis business in general.