Being able to use the positive sentiment or NPS score to drill down to the customer comments is a powerful way to identify best practices. The analysis results become even more relevant and valuable when you filter by topic level sentiment or NPS score.
More about NPS score and sentiment correlation in tip #24.
Being able to drill down to the positive customer (or employee) comments contextually gives you a powerful way to identify best practices that you can then share with rest of the organization.
We are writing a series of blog posts on the topic “25 tips for extracting actionable insight from open-ended comments". If you prefer watching a video, click the link below.