You capture large volumes of unstructured customer feedback from many channels. Through semantic feedback analysis, Etuma lets you make sense of survey responses, emails, support tickets, chat logs and call center transcripts quickly and automatically to get a full 360-view on your customer interactions.
Check out our short video to learn more.
The most valuable information in your NPS survey responses is hidden within the answers to the Why-question.
The goal of an effective NPS system should be more than determining the Net Promoter Score. Understanding the reasons behind the score enables you to improve the scores of your Detractors and to capitalize further on what is working for your Promoters.
Etuma has dozens of references in many industries, and we have completed hundreds of analysis projects during the past few years. Customers include many private and public companies in Europe, US, and Australia. To name a few: Betsson, Finnair, S-Group, and Art.com.
Some of our customers' stories are outlined in more detail on our Customers page.