You need to know what your customers are talking about!
Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information.
If you have one or more of these problems...
Lots of feedback
Siloed feedback analysis
Difficulties in monitoring customer journey
Knowing what to fix first
Finding evidence for known problems
...you should contact us.
Having problems finding the optimum feedback text analysis solution?
Etuma has analyzed over 200 million customer or employee comments during the past five years
Relevant industry specific categorization. Same for all sources
No human work: uses Natural Language Processing and Artificial Intelligence.
Understand several languages - results in one language.
Everything you ever wanted to know about feedback text analysis and Etuma
Easy to integrate
Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms.
You can also connect any spontaneous feedback channel like email or webforms.
Etuma has connectors to most common social media sites.
Start extracting insights today!
Categorization system for over twenty industries and human resources function.
Resource- and time-consuming machine-learning project not required.
Send us your data and view the analysis results immediately.
Frequently Asked Questions
[fa icon="plus-square"] What languages do you support?
Currently we support English, French, Italian, German, Spanish, Dutch, Danish, Norwegian, Swedish and Finnish.
[fa icon="plus-square"] What does it take to set it up?
All that’s required is to connect any customer feedback channel –Net Promoter Score, CSAT, social media, help desk, contact center, event-based surveys, email, contact form– to the EFC via standard web interfaces. If you want to use the API and store the analysis results into your database, that is fine by us too.
[fa icon="plus-square"] What are the benefits of using Etuma?
Find out in real-time what your customers like and dislike about your products and services. This enables you to improve your products, services and communicate more effectively.
[fa icon="plus-square"] Can you analyze any type of feedback?
Yes, we can. EFC is easily tuned to support any type of feedback from contact center web forms to social media. Just connect the channel using real-time web interfaces (SOAP, REST) or upload to self service research data slot. EFC is also available as a pure API-service.
[fa icon="plus-square"] How much does it cost?
EFC is a subscription cloud service. Prices start from €500 per month. Please fill this form to get a detailed offer.
[fa icon="plus-square"] What makes Etuma unique?
Etuma Feedback Categorizer is built from the ground up to support multi-language analysis and reporting. Etuma uses rule-based Natural Language Processing (NLP) technology, which enables high quality analysis for any type of feedback with minimum amount of manual tuning.
[fa icon="plus-square"] Is it safe and secure?
All industry standard practices are implemented to keep the customer’s data and login information safe and compartmentalized. Etuma provides market’s most advanced anonymizer service for companies in industries that require tighter privacy controls.
[fa icon="plus-square"] Who are Etuma's references?
Etuma has dozens of references in many industries, and we have completed hundreds of analysis projects during the past few years. Customers include many private and public companies in Europe, US, and Australia.