Customer Insight Portal

Making sense of customer emotions

Superior Customer Understanding

Our world-class technology parses the Big Data generated by your customers’ open-text comments, guaranteeing a superior understanding of your customers’ emotions.

You know they talk - we can tell you what they're saying

There are issues that your current systems can’t identify. Etuma’s unique approach to analyzing complete sets of customer-generated open-text data enables us to quickly and efficiently alert you to detect emerging topics.

Making sense of emotions

Customer emotions have often been seen as “soft” data, primarily because analysing them has been laborious and dependent on slow, manual work. Our unique, world-leading text-analysis engine interprets and collates customer sentiment, yielding easily actionable information and allowing you to utilize customer affect with unprecedented speed.

What's in it for me?

Etuma Customer Insight Portal is a multi-language, real-time, simple-to-implement cloud service.

Get a Demo with your own data

At Etuma, we think making sense of customer emotions should be simple and effortless.

Let an Etuma specialist take you through a live product demo.