If you’re in the business of selling a product or service, you can bet your customers are talking about you somewhere. Why not tap into that resource and join the ranks of today’s most successful = customer experience-driven companies? Etuma’s customer feedback analysis service gives you a comprehensive view of what your customers are saying to your feedback systems and all over the web. We do it with unrivaled accuracy and in real time, and you can be reaping the benefits by tomorrow afternoon – it’s that simple.
What you getWe know you have access to a wealth of useful information in the form of text-based feedback from your customers. But the fact that this feedback comes from multiple channels makes it hard to gain a comprehensive view of what they are trying to tell you. Etuma gathers all this information into a single customer feedback analysis service, detects all the possible discussion topics in each individual feedback message, and assigns a sentiment value to each one. We give you
- accurate and timely information for decision making
- a comprehensive management view of all customer feedback
- marketing campaign monitoring to know what your customers think about your ideas before consumer behavior changes
- quick operational error correction to minimize damage and prevent an even bigger crisis
- product- and service-specific information automatically routed to product line managers
- real-time information on how your competitors' activities affect your market.
How we do itOur customer feedback analysis service is the culmination of thirteen years of research and development. Based on an in-depth linguistic understanding of language structures, semantics, syntax, dialects, and slang, our Natural Language Processing engine provides the world's fastest and most accurate discussion topic and sentiment identification, yielding over 90% Topic and Sentiment identification accuracy. Most Text Analytics or Natural Language Processing solutions understand only English or very few additional languages. And the syntactic and semantic understanding of any additional languages is often very limited. Etuma's technology understands ten languages, each on the same advanced level. Etuma feedback analysis currently supports English, French, Italian, German, Spanish, Swedish, Danish, Dutch, Norwegian, and Finnish. Etuma is a pure cloud service. SalesForce.com provides the customer portal for us, and the computationally heavy language processing is done in the Amazon EC2 cloud.
Who we are
We're experts in modern linguistics, internet services development, business development, and sales. We love language, and technology is an outlet for our passion. We get our kicks from providing a way for people to find, organize, and extract relevant and useful information from masses of text.
Our specialists are university-educated linguists, IT professionals, and masters of computer science. Several of us hold doctoral degrees with extensive research backgrounds. While our core competencies are strong technical skills combined with an in-depth understanding of and passion for linguistics, our success is based on an extensive insight into what makes up an excellent overall customer experience.
Interested in joining our team? Click here to check available positions.