You need to know what your customers are talking about!
Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information.


If you have one or more
of these problems…
- Lots of feedback
- Siloed feedback analysis
- Difficulties in monitoring customer journey
- Knowing what to fix first
- Finding evidence for known problems
…you should contact us.
Etuma is an important solution for our users and stakeholders. Being able to monitor and follow up on service issues and to detect service improvement areas is crucial. Plus, Etuma is easy to use and reliable.
Sami MäenpääHaving problems finding the optimum feedback text analysis solution?
Etuma has analyzed over 200 million customer or
employee comments during the past five years
Etuma’s reports give other stakeholders valuable insights into current trends, needs, ideas and worries among youth, while also avoiding breaking data privacy regulations with regard to individual responses.
Johanna Laukkanen
Easy to integrate
Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms.
You can also connect any spontaneous feedback channel like email or webforms.
Etuma has connectors to most common social media sites.
Consistent
Relevant industry specific categorization. Same for all sources
Automatic
No human work: uses Natural Language Processing and Artificial Intelligence.
Multi-language
Understand several languages –
results in one language.
Start extracting insights today!
Categorization system for over twenty industries and human resources function.
Resource- and time-consuming machine-learning project not required.
Send us your data and view the analysis results immediately.